Cancellation & Refund Policy
This policy explains how Standpoint subscriptions are billed, how to cancel, and how refunds are handled. It applies to both monthly and annual plans and forms part of our Terms of Service.
In short: You can cancel anytime. When you cancel, your plan stays active until the end of the period you already paid for — you keep full access until your renewal date, it simply won’t renew after that, and you won’t be charged again. This works the same for monthly and annual plans. We don’t refund amounts already paid.
1. Plans & billing
Standpoint offers a Free plan (browser-only, no card, no charge) and paid plans (Starter, Pro, and Verify). These are recurring subscriptions billed in US dollars, available monthly or annually (annual plans include two months free). Your subscription renews automatically at the end of each billing period using your payment method on file, until you cancel. Payments are processed securely by Stripe; we never see or store your full card details.
2. How to cancel
You can cancel your subscription at any time, with no cancellation fee:
- In the app: open ☁ your account (top-right), then Manage subscription / billing. This opens your secure Stripe billing page, where you can cancel, update your card, or download invoices.
- By email: contact us at info@aiservicepro.net and we’ll cancel it for you.
There’s nothing to cancel on the Free plan — it never charges you.
3. What happens when you cancel
Cancellation takes effect at the end of your current billing period (your renewal date), not immediately. That means:
- You keep full access to your plan — all 15 frameworks, Evidence Guides, the policy library, and downloads — until your renewal date.
- Your subscription does not renew after that date, and no further charge is made.
- After the period ends, your organization returns to the Free plan; your assessment remains available in your browser.
This is identical for monthly and annual plans — an annual plan simply runs until its yearly renewal date.
4. Refunds
We do not provide refunds for amounts already paid, including for partial or unused portions of a billing period. Because cancelling always lets you keep access through the end of the period you paid for, you never lose time you’ve already paid for.
The only exceptions, handled case-by-case at our discretion or where required by applicable law, are duplicate charges or clearly erroneous charges. If you believe you were charged in error, email info@aiservicepro.net and we’ll look into it promptly.
5. Failed or missed payments
If a renewal payment can’t be collected, Stripe may automatically retry it. If payment still can’t be completed, the subscription may be cancelled and your organization returns to the Free plan. Your assessment data stays in your browser and can be exported at any time.
6. Free plan & 14-day trial
The Free plan and the optional 14-day trial require a card on file but incur no charge during the trial, so there is nothing to refund. If you do not subscribe, the trial simply ends after 14 days and you drop to the free plan — you are never charged automatically.
7. Price changes
We may change subscription prices from time to time. Any change applies only to future billing periods, and we’ll give you reasonable advance notice. Your current paid term is not affected by a price change.
8. Contact
Questions about billing, cancellation, or a charge? Email info@aiservicepro.net and we’ll help.
This policy is provided for transparency and is not legal advice. Where this policy and our Terms of Service differ on billing matters, this policy controls for cancellation and refunds.